GrowthSupermarket compares:

Measuring NPS Tools

Compare tools to help you measure your NPS score

Page Editor

Last Updated November 25, 2018

Byron Tassoni-Resch

Byron Tassoni-Resch is the Search Engine Marketing Manager for Deliveroo in Europe. With over 12 years in the digital marketing industry, his main focus is on paid search, video and display campaigns. He has worked both in-house and agency side, managing multiple millions of pounds in the span of his career.

GrowthSupermarket adheres to strict standards of editorial integrity to help you make decisions with confidence. We spent over 60 hours researching NPS tools. And in order to help you find the best our Page Editors highlight their pros, cons and if they have any current offers.

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Delighted

IN A NUTSHELL

Delighted uses Net Promoter Score to gather real feedback from your customers – in minutes not weeks

PRICING

Accounts start from $25 per month

KEY FEATURES

Deliver NPS surveys to your customers via email, sms or directly on your website
Track responses in real-time on your dashboard
There is no limit to the amount of users you can have in your account

Great for

Create contact limits so that your customers do not receive too many invitations in a short amount of time
37 different languages are included with Delighted
Route positive or negative feedback automatically to certain team members so that they can respond to your customer
Integrate your CRM system with Delighted to automatically send out invitations

Be aware that

The entry level account is limited to 1 user and 100 surveys

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CustomerGauge

IN A NUTSHELL

The world's first Monetized Net Promoter software utilizing Voice of the Customer data to prove the ROI of Customer Experience for companies around the world

PRICING

Contact Customer Gauge to receive a quote

KEY FEATURES

Create surveys and track response rates in real-time
Integrates directly with your CRM system
Track your NPS score over time

Great for

Measure the impact of a positive NPS score by tracking customer interactions
Measure your employees NPS score
Comes with an NPS SWOT analysis tool
Built in SEO-optimized review platform

Be aware that

Created for large organizations

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Promoter.io

IN A NUTSHELL

Grow customer loyalty the simple way! Use our Net Promoter® System to proactively reduce churn, increase renewals, and grow your business today

PRICING

Accounts start form $29 per month

KEY FEATURES

Build automated emails that collect NPS score data from your customers
Promoter.io supports 27 different languages
Create an employee NPS survey

Great for

Segment your customers and track separate NPS scores
Integrates with Slack, Zapier and Segment
Track your NPS score over time
Create tags to follow up with certain customers based on their score

Be aware that

The entry level account is limited to 150 surveys per month

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Retently

IN A NUTSHELL

Send a Net Promoter Score survey to your clients and start gathering, analyzing and acting on the received customer feedback

PRICING

Accounts start from $35 per month

KEY FEATURES

Create custom email surveys for your customers
Track and measure NPS scores
Integrate your CRM with Rentently to directly import new customers

Great for

Create a closed feedback loop by responding directly to customers after they complete their NPS score feedback
Track your NPS score over time
Gain access to a social sharing function for your promoters

Be aware that

The entry level account is limited to 3 users

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Qualaroo

IN A NUTSHELL

Capture why decisions happen – as they happen

PRICING

Accounts start from $99 per month

KEY FEATURES

NPS tracking comes included with other customer insights tools
Track customer sentiment by measuring keywords used and machine leaning functionality

Great for

Collect customer data on your website or in-app
Cookie tracking allows you to target responses from specific customers based on their behaviour

Be aware that

Qualaroo is not only a NPS tracking tool, you will gain access to a wide range of customer insights tools. Check you would be able to use them all before you sign up for an account

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AskNicely

IN A NUTSHELL

Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals

PRICING

Accounts start from $375 per month

KEY FEATURES

Create a Real-time NPS® TV Dashboard in AskNicely
Surveys delivered via mobile friendly email or within your website, product or app
Share real time insights with everyone from the front line to the CEO

Great for

Share real-time insights with your entire team and empower them to take immediate action to drive retention, upgrades, reviews and referrals
Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes
Ask follow-on questions based on NPS score
Send surveys for different brands, in multiple languages
Close the loop and empower your team to take immediate action to drive retention, upgrades, reviews and referrals

Be aware that

The entry level account is limited to 5,000 surveys per month

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Hotjar

IN A NUTSHELL

See how visitors are really using your website, collect user feedback and turn more visitors into customers

PRICING

Accounts start from €29 per month

KEY FEATURES

Survey customers on your website
NPS tracking tool is included with other customer insights tools

Great for

Promt customers to leave a rating on certain pages of your website
Receive notifications when a response is left

Be aware that

The entry level account is limited to 10,000 pageviews a day