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GrowthSupermarket compares:

Measuring NPS Tools

Compare tools to help you measure your NPS score

?Our page editors are carefully selected for their expertise and knowledge for this product.
Page Editor
Last Updated November 25, 2018
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Byron Tassoni-Resch

Byron Tassoni-Resch is the Search Engine Marketing Manager for Deliveroo in Europe. With over 12 years in the digital marketing industry, his main focus is on paid search, video and display campaigns. He has worked both in-house and agency side, managing multiple millions of pounds in the span of his career.

GrowthSupermarket adheres to strict standards of editorial integrity to help you make decisions with confidence. We spent over 60 hours researching NPS tools. And in order to help you find the best our Page Editors highlight their pros, cons and if they have any current offers.

Delighted

IN A NUTSHELL

Delighted uses Net Promoter Score to gather real feedback from your customers – in minutes not weeks

PRICING

Accounts start from $25 per month

KEY FEATURES

  • Deliver NPS surveys to your customers via email, sms or directly on your website
  • Track responses in real-time on your dashboard
  • There is no limit to the amount of users you can have in your account

Great for

  • Create contact limits so that your customers do not receive too many invitations in a short amount of time
  • 37 different languages are included with Delighted
  • Route positive or negative feedback automatically to certain team members so that they can respond to your customer
  • Integrate your CRM system with Delighted to automatically send out invitations

Be aware that

  • The entry level account is limited to 1 user and 100 surveys
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CustomerGauge

IN A NUTSHELL

The world's first Monetized Net Promoter software utilizing Voice of the Customer data to prove the ROI of Customer Experience for companies around the world

PRICING

Contact Customer Gauge to receive a quote

KEY FEATURES

  • Create surveys and track response rates in real-time
  • Integrates directly with your CRM system
  • Track your NPS score over time

Great for

  • Measure the impact of a positive NPS score by tracking customer interactions
  • Measure your employees NPS score
  • Comes with an NPS SWOT analysis tool
  • Built in SEO-optimized review platform

Be aware that

  • Created for large organizations
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Promoter.io

IN A NUTSHELL

Grow customer loyalty the simple way! Use our Net Promoter® System to proactively reduce churn, increase renewals, and grow your business today

PRICING

Accounts start form $29 per month

KEY FEATURES

  • Build automated emails that collect NPS score data from your customers
  • Promoter.io supports 27 different languages
  • Create an employee NPS survey

Great for

  • Segment your customers and track separate NPS scores
  • Integrates with Slack, Zapier and Segment
  • Track your NPS score over time
  • Create tags to follow up with certain customers based on their score

Be aware that

  • The entry level account is limited to 150 surveys per month
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Retently

IN A NUTSHELL

Send a Net Promoter Score survey to your clients and start gathering, analyzing and acting on the received customer feedback

PRICING

Accounts start from $35 per month

KEY FEATURES

  • Create custom email surveys for your customers
  • Track and measure NPS scores
  • Integrate your CRM with Rentently to directly import new customers

Great for

  • Create a closed feedback loop by responding directly to customers after they complete their NPS score feedback
  • Track your NPS score over time
  • Gain access to a social sharing function for your promoters

Be aware that

  • The entry level account is limited to 3 users
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Qualaroo

IN A NUTSHELL

Capture why decisions happen – as they happen

PRICING

Accounts start from $99 per month

KEY FEATURES

  • NPS tracking comes included with other customer insights tools
  • Track customer sentiment by measuring keywords used and machine leaning functionality

Great for

  • Collect customer data on your website or in-app
  • Cookie tracking allows you to target responses from specific customers based on their behaviour

Be aware that

  • Qualaroo is not only a NPS tracking tool, you will gain access to a wide range of customer insights tools. Check you would be able to use them all before you sign up for an account
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AskNicely

IN A NUTSHELL

Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals

PRICING

Accounts start from $375 per month

KEY FEATURES

  • Create a Real-time NPS® TV Dashboard in AskNicely
  • Surveys delivered via mobile friendly email or within your website, product or app
  • Share real time insights with everyone from the front line to the CEO

Great for

  • Share real-time insights with your entire team and empower them to take immediate action to drive retention, upgrades, reviews and referrals
  • Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes
  • Ask follow-on questions based on NPS score
  • Send surveys for different brands, in multiple languages
  • Close the loop and empower your team to take immediate action to drive retention, upgrades, reviews and referrals

Be aware that

  • The entry level account is limited to 5,000 surveys per month
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Hotjar

IN A NUTSHELL

See how visitors are really using your website, collect user feedback and turn more visitors into customers

PRICING

Accounts start from €29 per month

KEY FEATURES

  • Survey customers on your website
  • NPS tracking tool is included with other customer insights tools

Great for

  • Promt customers to leave a rating on certain pages of your website
  • Receive notifications when a response is left

Be aware that

  • The entry level account is limited to 10,000 pageviews a day
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