Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support


Free tier available. Paid accounts start from $15 per user per month

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Page Editor & Reviewer
Byron Tassoni-Resch
Last Updated December 01, 2018

Byron Tassoni-Resch is the Search Engine Marketing Manager for Deliveroo in Europe. With over 12 years in the digital marketing industry, his main focus is on paid search, video and display campaigns. He has worked both in-house and agency side, managing multiple millions of pounds in the span of his career.

Editors Rating
Ease of Use
Customer Support
4.3 out of 5

Key Features

  • Categorize conversations into topic-based message channels (E.g., refunds, feedback, price page views) for setting expectations or for routing to the right groups
  • Create a Priority Inbox in order to discover and respond to conversations that are vital, with filtered views to sort based on time for which responses are due
  • Use emojis, videos, or words in your chats
  • Link your chat system with your CRM system to you can get context into every conversation you have

Great for

  • Create triggered messages based on event and attribution targeting
  • You can create a bot that responses to messages when your team are offline
  • Auto-assign the right conversation to the right team member by creating assignment rules
  • You can set up pre-formatted responses to common queries which will reduce time for your team and optimize your resolution time
  • Get Read Receipts which gives your team members clarity on the conversation status by displaying the customer read status of a message
  • Get access to a real-time dashboard and track your team's performance

Be aware that

  • The free tier is limited to 10,000 monthly unique visitors
  • The free tier is limited to 10 users


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