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Live Chat Providers

Compare tools to help you chat with your customer directly on your website as they browse

LivePerson

LivePerson transforms customer care at large brands, by moving analog voice calls to digital messaging and bots

PRICING

Contact LivePerson for a quote

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Key Features

  • Mobile and web live chat system
  • Robust reporting and analytics
  • Enterprise level security

Great for

  • message consumers through the channel of their choice. Whether on your website, app, or mobile web
  • There is zero installation or setup: You can be up and running in under four minutes
  • Integrates directly with Facebook Messenger, letting your brand tap into the millions of consumers who want to connect on the social platform
  • Integrate LivePerson with your Google AdWords message extension and get the right message to the right person
  • Add messaging directly in your app
  • Data and reporting are presented in context, per person, and per need

Be aware that

  • LivePerson has been created for large companies
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Intercom

Modern messaging for sales, marketing and support – all on the first platform made with customers in mind

PRICING

Accounts start from $53 per month

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Key Features

  • Send one-off and automated email, push, and in-app messages to people
  • See the performance of messages and test variants to improve results
  • Connect Intercom with other tools like Salesforce, Segment, and more

Great for

  • Segment users and target messages based on behaviour and time spent on site
  • Send one-off or trigger auto messages
  • Have the ability to send manual messages to users
  • See how well messages perform by viewing open, clicks and replies

Be aware that

  • Early stage companies may be eligible to get all the products for only $49 a month
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14-day free trial available

Chatra

Chatra is a modern and easy to use live chat tool for websites that allows you to chat with your visitors, answer their questions and gain their trust, collect feedback and increase the conversion rate

PRICING

Free tier available. Paid accounts start from $15 per agent per month

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Key Features

  • Complete conversation history. Chatra keeps the conversation history forever for you and your visitors, so a visitor can come back to your website anytime and continue the conversation
  • Create automatic triggers when certain conditions are met, and triggers can work even when you are offline
  • The group chats feature allows multiple agents to chat to a single visitor, this can help them solve more complicated questions
  • Typing insights allow you to see what your customers are typing before they send their message

Great for

  • Provide support in real time or use the offline messenger mode and reply to chats at your own pace
  • Let your customers know that you are there to help with proactive chat invitations or messaging them manually
  • Collect valuable feedback to identify weak spots of your website or business
  • Greet customers with faces of your team and add a personal touch to your service
  • Have unlimited conversations with complete conversation history even on the free plan

Be aware that

  • The free plan allows only one agent online
  • You pay only for active agents and not for all registered agent accounts

SCREENSHOTS

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LiveChat

Premium live chat software and help desk software for business. Over 24 000 companies from 150 countries use LiveChat

PRICING

Accounts start from $19 per month

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Key Features

  • Mobile and web messaging
  • Engage customers on your website
  • Integrate your LiveChat account with your Facebook Messenger account

Great for

  • The Message sneak-peek feature will allow you to see what your users are typing even before they hit send
  • You can create a canned response: a pre-made answer to a popular question that can be recalled with just a few keystrokes
  • LiveChat gives you all the necessary visitor information you need to close a sale or solve a support case
  • Tagging your chats will give you access to a whole new level of customer data
  • All chats are stored and can be accessed later on
  • Your agents can work as a team and exchange chats when necessary

Be aware that

  • The account fee is per agent
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Zendesk Chat

Add chat to your website or connect your messaging channels and start talking to customers in minutes. Chat and Message let you help customers in real time, which increases customer satisfaction

PRICING

Free tier available. Paid accounts start from $14 per month

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Key Features

  • Send targeted and behavior-based messages to customers based on triggers
  • Share any file with your customer—a screenshot, a product guide, even an animated GIF
  • Monitor live data on chat volume, visitor experience, and agent performance

Great for

  • Send targeted and behavior-based messages to customers
  • Ask your visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers
  • Use Chats to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it
  • Leave offline forms enabled on your website and ensure customers can contact you while you are away
  • Use chat ratings to gather feedback and continue to improve your performance

Be aware that

  • The free tier is limited to 1 concurrent chat and 30-day chat history
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Get a 14-day free trial

Olark

Make your business human by using live chat for sales, marketing and customer support on your website. Start talking to your customers today

PRICING

Accounts start from $17 per month

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Key Features

  • Automated Messages
  • Simple interface
  • Real-time reporting

Great for

  • There is no limit to the number of conversations you can have each month
  • You can set up automated messages to be sent when a user triggers certain actions on site
  • Filter your transcripts with keywords to find important chats
  • Talk to people who are browsing your website so you can answer questions in real-time
  • Integrate Olark with a range of 3rd party tools

Be aware that

  • The account fee is charged per agent
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Free chat software

Pure Chat

Pure Chat is the preferred live chat solution for small to mid-sized teams

PRICING

Free tier available. Paid accounts start from $39 per month

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Key Features

  • Unlimited chats and users
  • Create canned responses
  • SSL Security Built In

Great for

  • Customize your chat widget using the convenient editor
  • Use canned responses to quickly and accurately reply to frequently asked questions
  • Reference a previous conversation by accessing all of your chat historical transcripts
  • Receive chat alerts

Be aware that

  • The free tier includes the Pure Chat logo
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Tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

PRICING

Free

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Key Features

  • Proactively engage visitors with Triggers
  • Monitor website visitors in real time
  • Customize your Visitor Widget to suit your site

Great for

  • Rich in Features and completely free
  • Copy a simple line of Javascript in to the html of your website and the chat widget starts working instantly
  • Monitor and track you and your teams progress over time, review chat history, and check performance in analytics
  • Hire chat agents for your business through tawk.to
  • Respond quickly with Predefined Shortcuts
  • Answer chats from your Mobile Device

Be aware that

  • In order to add your own branding to the chat widget it will cost up to $15 per month
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