Chatra logo

Chatra review:
Create a more worthy chat system for your business

Start Chatra for FREE

Chatra: Personalizing Customer Support - Chatra is all about personalizing your customer support. It provides detailed visitor information, allowing you to tailor your interactions based on your customers' behavior. With Chatra, you can provide personalized support, improve customer satisfaction, and ultimately, drive business growth.

Pricing

Free tier available. Paid accounts start from £21 per agent per month

Visit Site
?Our page editors are carefully selected for their expertise and knowledge for this product.
Page Editor & Reviewer
Sam Wilson
Last Updated May 20, 2023
?
Ease of Use
4
Price
5
Customer Support
3.5
Features
4
4.1 out of 5

Sam Wilson is a loving single father of two and a self-proclaimed tech geek with a passion for the latest innovations. As a full-time writer for over 12 years, Sam has successfully balanced his career with his commitment to his son and daughter.

His enthusiasm for cutting-edge technology not only inspires his writing but also serves as a shared interest with his children. Sam's life embodies a perfect blend of dedication, love, and excitement for life's ever-evolving technological advancements.

Features

So, what are the key features for Chatra?

  • Live chat and messaging for real-time communication with website visitors
  • Intelligent chat bot for automation and lead generation
  • Multichannel messaging with integration with Email, Facebook Messenger, and Instagram
  • Detailed visitor information for personalized interactions
  • Agent productivity tools including chat notes, saved replies, and team chats
  • Analytics and reporting with Google Analytics integration and chat reports
  • Integration with popular platforms like WordPress, Shopify, WooCommerce, Ecwid, Slack, Bigcommerce, Help Scout, and Zapier

What’s great about Chatra?

  • Real-time communication with website visitors
  • Intelligent chat bot for automation and lead generation
  • Detailed visitor information for personalized interactions
  • Comprehensive agent productivity tools
  • Robust analytics and reporting capabilities
  • Wide range of integrations with popular platforms

What you need to be aware of:

  • Some users have reported that the chat bot could be more customizable
  • The mobile app could be improved for better user experience

Chatra Prices

Free Account:

£0 per month (One agent free forever)
  • Online & offline chat widget
  • Basic visitor info
  • Browser dashboard
  • Complete conversation history
  • E-mail chat transcripts
  • Read receipts

Essential Account:

£21 per month (Billed Monthly) / £17 per month (Billed Annually)
  • All features of Free Account
  • Email helpdesk
  • Intelligent chat bot
  • Detailed visitor info
  • Real-time visitor list
  • Windows & Mac desktop apps
  • iOS & Android mobile apps
  • Unlimited concurrent conversations
  • Notifications
  • Chat notes
  • Saved replies
  • Invisible mode
  • Team chats
  • Operating hours
  • Agent groups

Pro Account:

£29 per month (Billed Monthly) / £23 per month (Billed Annually)
  • All features of Essential Account
  • Facebook messenger
  • Instagram
  • Form & lead capture bot
  • Targeted messages & triggers
  • Max. number of simultaneous visitors in the list
  • Shopping cart contents
  • Agent names, titles and photos
  • Typing indicators
  • Email open tracking
  • Group chats
  • Typing insights
  • File transfer
  • Visitor banning
  • Screensharing via Median
  • Chat Ratings
  • Google Analytics
  • Chat Reports
  • Data export
  • WordPress
  • Shopify
  • WooCommerce
  • Ecwid
  • Slack

Chatra: Elevating Customer Communication to New Heights

Real-Time Engagement with Live Chat

Chatra is a dynamic live chat and messaging platform that is designed to transform the way businesses interact with their customers. With its robust features and intuitive interface, Chatra enables businesses to provide real-time support, enhance customer engagement, and boost conversion rates. This real-time communication tool ensures that your customers always feel heard and valued.

 

 

The Power of AI: Chatra’s Intelligent Chat Bot

One of the standout features of Chatra is its intelligent chat bot. This AI-powered assistant is designed to handle customer queries round the clock, ensuring that your customers always have access to immediate support. The chat bot can answer frequently asked questions, collect customer information, and even guide customers through the purchasing process. It’s like having an extra team member that works 24/7, without any breaks or holidays.

Multichannel Messaging for Seamless Communication

In today’s digital age, customers expect to be able to reach businesses on multiple platforms. Chatra rises to this challenge with its multichannel messaging feature. Whether your customers prefer to communicate via live chat on your website, email, Facebook Messenger, or another platform, Chatra ensures that they can reach you with ease. This seamless communication experience can greatly enhance customer satisfaction and loyalty.

 

Visitor Intelligence for Personalized Interactions

Understanding your customers is key to providing excellent service. Chatra provides detailed visitor information, giving you valuable insights into your customers’ behavior. You can see who’s on your website in real time, track their journey, and even view their cart contents. This information can be used to personalize your interactions, provide more targeted support, and ultimately, improve your conversion rates.

Empowering Your Team with Agent Productivity Tools

Chatra is not just customer-centric, it’s also designed to enhance the productivity of your support team. With features like typing insights, real-time visitor list, and saved replies, your agents can provide faster and more efficient support. Plus, with the ability to handle multiple chats at once, your team can assist more customers in less time. These tools not only improve your team’s performance, but also lead to higher customer satisfaction.

 

Integrations for a Streamlined Workflow

Chatra understands that every business has its own unique workflow and ecosystem of tools. That’s why it offers a wide range of integrations with popular platforms like WordPress, Shopify, WooCommerce, Ecwid, Slack, Bigcommerce, Help Scout, and Zapier. These integrations allow Chatra to fit seamlessly into your existing workflow, making it a versatile tool that enhances your customer communication without disrupting your operations.

?Our page editors are carefully selected for their expertise and knowledge for this product.
Page Editor & Reviewer
Sam Wilson

Sam Wilson is a loving single father of two and a self-proclaimed tech geek with a passion for the latest innovations. As a full-time writer for over 12 years, Sam has successfully balanced his career with his commitment to his son and daughter.

His enthusiasm for cutting-edge technology not only inspires his writing but also serves as a shared interest with his children. Sam's life embodies a perfect blend of dedication, love, and excitement for life's ever-evolving technological advancements.

What do we think?

Chatra is more than just a live chat and messaging platform – it’s your ticket to an exhilarating adventure in the world of customer communication. With its dynamic features, Chatra empowers you to engage with your customers in real-time, understand them better, and provide personalized support. It’s like finding a secret power-up that boosts your team’s productivity and supercharges your customer engagement.

Imagine the thrill of seeing your conversion rates soar, the joy of witnessing your team work more efficiently, and the satisfaction of providing an exceptional customer experience. It’s like reaching a new high score in your business game!

So, are you ready to embark on this exciting journey? Are you prepared to experience the rush of success and the exhilaration of reaching new heights in customer communication?

Check them out and tell us what you think!

Visit Site

Editors Rating

4.1 out of 5
Ease of Use
4
Price
5
Customer Support
3.5
Features
4

At GrowthSupermarket, we hold ourselves to rigorous editorial standards to empower you to make confident decisions.

Our team invested over 12 hours researching Chatra, and we provide you with an objective overview of the Chatra platform's pros and cons, along with any current offers, to help you find the best fit for your needs.