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HelpCrunch Review: Customer Support | Customer Communication Reimagined

Helper Tool

HelpCrunch is an all-in-one customer communication platform that enhances customer support and sales. Its features include live chat, email support, a self-service knowledge base, automated messaging, pre-made responses, and detailed analytics, all designed to streamline customer interactions and drive business growth. Suitable for businesses of all sizes, HelpCrunch elevates customer communication and satisfaction.

Pricing

Basic: £15/month (or £12/month if billed annually)

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?Our page editors are carefully selected for their expertise and knowledge for this product.
Page Editor & Reviewer
Jessica Marples
Last Updated May 11, 2023
?
Ease of Use
4
Price
4.5
Customer Support
4
Features
3.5
4 out of 5

Jessica Marples is a fun-loving explorer with a strong passion for travel and an unwavering ambition for success. Her adventurous spirit has led her to explore diverse cultures and create cherished memories.

Jessica's warm personality and infectious laughter leave lasting impressions, forging strong friendships wherever she goes.

Features

So, what are the key features for HelpCrunch?

  • Offer customer support through live chat, email, and knowledge base, all from one platform.
  • Real-time visitor list to monitor and engage with your website visitors proactively.
  • Create pre-made responses to common inquiries for faster and more efficient customer support.
  • Set up automated messages based on customer behavior to provide proactive support.
  • Build a comprehensive knowledge base for customers to find solutions on their own.
  • Detailed analytics and reports to understand customer interactions and team performance.

What’s great about HelpCrunch?:

  • A unified platform for all customer communications.
  • Automated messages enhance customer engagement and satisfaction.
  • In-depth analytics provide valuable insights into customer interactions.
  • The ability to create a self-help knowledge base reduces the load on your support team.
  • Pre-made responses enable faster resolution of customer inquiries.

What you need to be aware of:

  • HelpCrunch does not currently offer telephony or social media integration.
  • The platform might seem overwhelming initially due to its comprehensive feature set.
  • The knowledge base feature is available only in the Standard and Premium plans.

HelpCrunch Prices

Basic: £15/month (or £12/month if billed annually)

Perfect for solo warriors or startups taking their first steps in customer communication.
  • 1 team member
  • No emails
  • 1 widget
  • 3 auto messages
  • 3 popups
  • No chatbot
  • Monolingual knowledge base
  • Full customization
  • Basic automation
  • HelpCrunch branding
  • Live chat support

Pro: £25/month (or £20/month if billed annually)

The right choice for growing businesses that require more advanced features.
  • 1 team member
  • No emails
  • 5 widgets
  • 25 auto messages
  • 25 popups
  • 15 chatbot flows
  • Multilingual knowledge base
  • Advanced customization
  • Advanced automation
  • No HelpCrunch branding
  • High priority live chat support

Unlimited: £POA (Price on Application, annual billing only)

For businesses that require the full power of HelpCrunch, with no limitations.
  • Unlimited team members
  • 50,000 emails
  • Unlimited widgets
  • Unlimited auto messages
  • Unlimited popups
  • Unlimited chatbot flows
  • Multilingual knowledge base
  • Advanced customization
  • Advanced automation
  • No HelpCrunch branding
  • Personal onboarding assistant

helpcrunch review

Blast Off with HelpCrunch: A Stellar HelpCrunch Review

Introducing HelpCrunch, Your Customer Support Sidekick

Welcome to the world of HelpCrunch, a comprehensive customer communication platform that’s here to supercharge your customer support and sales efforts. This HelpCrunch review will take you on a journey through its galaxy of features and benefits.

A unified solution that allows businesses of all sizes to swoop in and save the day by offering multi-channel support, including live chat, email, and a self-service knowledge base, HelpCrunch is no less than a superhero in the realm of customer communication.

Whether you’re a small startup looking to engage better with your customers or a large corporation aiming to streamline your customer support process, HelpCrunch has got you covered.

So, buckle up and let’s take a closer look at what HelpCrunch brings to the table!

 

Live Chat and Email Support: Your Personal Teleporter to Customers

HelpCrunch provides a live chat feature that can be integrated directly into your website, enabling you to teleport right into your customers’ world in real time. Monitor visitor activity on your website, engage proactively, and resolve their queries faster than a comet streaking across the sky.

And it doesn’t stop there. HelpCrunch also offers email support, allowing you to handle customer inquiries via email without ever leaving the platform. Now that’s what we call customer support at warp speed!

 

Helpcrunch code free editor

Knowledge Base: The Universe of Customer Self-help

With HelpCrunch, you can create a comprehensive self-help knowledge base for your customers. It’s like your own little universe packed with frequently asked questions, guides, and articles that your customers can access to find solutions on their own. Less load on your support team and more empowered customers – it’s a win-win!

 

Automated Messages: Your AI-powered Customer Engagement Engine

HelpCrunch offers the ability to set up automated messages based on customer behavior. Like a friendly robot guide, this feature helps you engage with your customers proactively, provide quick responses, and enhance customer satisfaction. It’s particularly handy in guiding customers through their journey on your website or in your app.

 

helpcrunch chatbot

Pre-made Responses: Your Instant Telepathic Replies

To increase the efficiency of your customer support team, HelpCrunch enables you to create pre-made responses to common inquiries. This feature lets your team resolve customer queries at lightning speed, levelling up your customer service experience.

 

Analytics and Reporting: Your Telescope into the World of Customer Interactions

One of the major highlights of HelpCrunch is its in-depth analytics and reporting. The platform provides detailed statistics about customer interactions, team performance, and more. Like a high-powered telescope, this data gives you valuable insights, allowing you to make informed decisions and improve your customer support and sales strategies.

?Our page editors are carefully selected for their expertise and knowledge for this product.
Page Editor & Reviewer
Jessica Marples

Jessica Marples is a fun-loving explorer with a strong passion for travel and an unwavering ambition for success. Her adventurous spirit has led her to explore diverse cultures and create cherished memories.

Jessica's warm personality and infectious laughter leave lasting impressions, forging strong friendships wherever she goes.

What do we think?

HelpCrunch is more than just a software; it’s a valuable ally in your quest for stellar customer engagement and satisfaction. It’s like having a co-pilot that’s always there to assist you, ensuring you stay on course while navigating the vast universe of customer communication.

The ease of use, combined with the power of its comprehensive suite of features – from live chat and email support to a self-help knowledge base and insightful analytics – makes HelpCrunch an indispensable tool for any business.

Whether you’re a startup aiming to grow your customer base or a large corporation striving to improve your customer support process, HelpCrunch is well worth the investment. It’s a platform that not only meets expectations but consistently exceeds them, providing a level of service that truly sets it apart from the crowd.

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Editors Rating

4 out of 5
Ease of Use
4
Price
4.5
Customer Support
4
Features
3.5

At GrowthSupermarket, we hold ourselves to rigorous editorial standards to empower you to make confident decisions.

Our team invested over 15 hours researching HelpCrunch, and we provide you with an objective overview of the HelpCrunch platform's pros and cons, along with any current offers, to help you find the best fit for your needs.