Great for

• The Message sneak-peek feature will allow you to see what your users are typing even before they hit send
• You can create a canned response: a pre-made answer to a popular question that can be recalled with just a few keystrokes
• LiveChat gives you all the necessary visitor information you need to close a sale or solve a support case
• Tagging your chats will give you access to a whole new level of customer data
• All chats are stored and can be accessed later on
• Your agents can work as a team and exchange chats when necessary

Be aware that

• The account fee is per agent