Zendesk Chat

Add chat to your website or connect your messaging channels and start talking to customers in minutes. Chat and Message let you help customers in real time, which increases customer satisfaction

PRICING

Free tier available. Paid accounts start from $14 per month

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?Our page editors are carefully selected for their expertise and knowledge for this product.
Page Editor & Reviewer
Byron Tassoni-Resch
Last Updated December 01, 2018

Byron Tassoni-Resch is the Search Engine Marketing Manager for Deliveroo in Europe. With over 12 years in the digital marketing industry, his main focus is on paid search, video and display campaigns. He has worked both in-house and agency side, managing multiple millions of pounds in the span of his career.

Editors Rating
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Ease of Use
4
Price
4
Customer Support
4
Features
3.5
3.9 out of 5

Key Features

  • Send targeted and behavior-based messages to customers based on triggers
  • Share any file with your customer—a screenshot, a product guide, even an animated GIF
  • Monitor live data on chat volume, visitor experience, and agent performance

Great for

  • Send targeted and behavior-based messages to customers
  • Ask your visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers
  • Use Chats to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it
  • Leave offline forms enabled on your website and ensure customers can contact you while you are away
  • Use chat ratings to gather feedback and continue to improve your performance

Be aware that

  • The free tier is limited to 1 concurrent chat and 30-day chat history

SCREENSHOTS

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