Zendesk Chat

Add chat to your website or connect your messaging channels and start talking to customers in minutes. Chat and Message let you help customers in real time, which increases customer satisfaction


Free tier available. Paid accounts start from $14 per month

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Key Features

  • Send targeted and behavior-based messages to customers based on triggers
  • Share any file with your customer—a screenshot, a product guide, even an animated GIF
  • Monitor live data on chat volume, visitor experience, and agent performance

Great for

  • Send targeted and behavior-based messages to customers
  • Ask your visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers
  • Use Chats to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it
  • Leave offline forms enabled on your website and ensure customers can contact you while you are away
  • Use chat ratings to gather feedback and continue to improve your performance

Be aware that

  • The free tier is limited to 1 concurrent chat and 30-day chat history
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